ANSWERS TO YOUR QUESTIONS

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
  • DHL (for Cash On Delivery Orders) is only available in West Malaysia. Once payment is made, MELINDA LOOI will process your order within 24 hours (working day) and will ship within the next 48 hours (working day) by POS LAJU East Malaysia & DHL for West Malaysia.Shipments outside of Malaysia will be shipped with POS LAJU.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
  • 3-5 days within Malaysia and 7-14 days outside of Malaysia. 
DO YOU SHIP INTERNATIONALLY?
  • Yes.  All shipping charges will be calculated and shown automatically when your check out.
WHAT IS THE SHIPPING COST? 
  • I'ts FREE for Malaysia. 
  • Shipping to Singapore, Brunei and Indonesia cost RM55.
  • Shipping to China, Hong Kong, Macao, Philippine, South Korea, Taiwan, United Arab Emirates cost RM88.
  • Rest of the world cost RM250.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

The payment options are: 

  • Cash on delivery (For Malaysian Only)
  • Ipay88 (Credit card and Debit card)

    *NOTE: ALL PRICES ARE IN MYR. CHARGES ARE PAYABLE IN LOCAL CURRENCY AND CHARGE ACCORDING TO DAILY EXCHANGE RATE. 

  •  Ipay88 (Credit card and Debit card)
    *NOTE: ALL PRICES ARE IN MYR. CHARGES ARE PAYABLE IN LOCAL CURRENCY AND CHARGE ACCORDING TO DAILY EXCHANGE RATE. 

  • Direct Online Transfer 
    Name: Mellooi Creations Sdn Bhd
    Bank: Public Bank Berhad
    Account No.: 3120909515
    BankDetails : Public Bank Berhad
    Bank Address : 36&38 Jalan Maarof, Bangsar Baru, 59100 Kuala Lumpur Tel : 0060-(3)-2282 8930
    SWIFT : PBBEMYKL
    *Please send us a photo/scan of your payment confirmation to personalshopper@melindalooi.com / whatsApp at 012-2940298 with your order number within 48hours.

Returns and Exchanges

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
HOW CAN I CANCEL OR CHANGE MY ORDER?

1) Contact Us

Contact our customer service by emailing personalshopper@melindalooi.com/ Whatsapp 012-2940298 to reserve your exchange piece or let us know your details to refund
(Full Name, Bank, Account Number, Order Number)

2) Pack Item
  • All items must be unworn, unwashed, unaltered and in its original condition with tags attached.
  • Fill in Return / Exchange section of tax invoice (which came with your shipment).
  • Pack items and above mentioned tax invoice into a shipping envelope. 
  • Fill up the courier label and paste on top of the parcel.
3) Post the parcel using any courier service are accepted.

Drop off the parcel at the nearest courier services hub.

You will be notified once your parcel have been received and processed through email or Whatsapp.

HOW DO I TRACK MY ORDER?

DHL- Track your shipment using your DHL's tracking number HERE

POSLAJU TRACKING- Track you shipment using your Poslaju's tracking number on Poslaju's website HERE

 

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